High Deflection

Autonomous Customer Support AI

Deliver instant, 24/7 grounded resolutions across Web, WhatsApp, and Email with zero robotic friction.

Resolve up to 70% of inbound customer inquiries instantly across Web, WhatsApp, and Email with grounded retrieval, transactional order lookup, and seamless human agent escalation.

Request Enterprise Demo Explore Capabilities

Autonomous Execution

API First Architecture

Zero Data Retention

System Architecture & Role

What is Aprilo Support?

Aprilo Support replaces rigid keyword bots with an intelligent reasoning agent that looks up order statuses, troubleshoots product issues, verifies returns, and drafts personalized replies in seconds. When complex issues arise, it packages full conversational context for seamless human handoff.

Transactional System of Record Connectors

Direct API lookups into Magento, Shopify, Salesforce, and Zendesk allow real-time order tracking and account verification.

Knowledge Grounded Resolution

Replies are synthesized strictly from authorized product manuals, refund policies, and FAQs with zero hallucination.

Graceful Human Agent Escalation

Automated sentiment scoring flags frustration immediately, creating high-priority tickets with conversation summaries.

Features & Capabilities

Built for Mission-Critical Enterprise Workflows

Explore how Aprilo Support delivers autonomous execution with deterministic safety.

Omnichannel WhatsApp & Web Chat

Unified inbox and agent interface connecting Meta WhatsApp Cloud API and website chat widgets with synchronized history.

Live Order Tracking & Self-Service

Customers can inquire about shipments, delivery estimates, invoice copies, and returns without agent involvement.

Multilingual Resolution

Native contextual support across 40+ languages with automatic locale detection and accurate cultural nuance.

Automated Ticket Enrichment

Extracts customer intent, urgency, order IDs, and categorization before routing to specialized support queues.

Proven Impact

Real-World Enterprise Deployments

E-Commerce & Retail

Handling peak seasonal surges of 'Where Is My Order' (WISMO) and return eligibility questions across WhatsApp and website.

Measurable Outcome68% instant deflection rate with customer satisfaction (CSAT) scoring above 4.8/5.0.

Consumer Electronics

Walking buyers through step-by-step product setup, firmware troubleshooting, and warranty verification.

Measurable OutcomeReduced average resolution time from 38 minutes to under 2 minutes.

Engineering Specs

Technical Specifications & Governance

Supported ChannelsWeb Widget, WhatsApp Cloud API, Email / Gmail SMTP, Zendesk, Freshdesk

Response Latency<1.2s average end-to-end resolution time

AuthenticationMagic link, OTP verification, or JWT session sync

Deflection Benchmark60% - 75% across standard retail/tech catalogs

Commercial ModelTiered subscription with volume-based conversation tiers and unlimited human seats.

Frequently Asked Questions

Common questions regarding Aprilo Support architecture and integration.

How does the bot verify customer identity before disclosing order details?

Aprilo Support verifies customer identity via secure one-time passcode (OTP) sent to the registered mobile number or email, or via active session JWT tokens when logged into the storefront.

What happens if a customer query cannot be solved by the AI?

The AI smoothly recognizes boundary conditions, generates an executive summary of the conversation, and transfers the ticket to your team in Zendesk, Freshdesk, or Slack.

Ecosystem Synergy